​Most people, fortunately, have now received their WA residence permits. However, we're aware that certain préfectures are still struggling to get all applications processed and that there are still some people who have applied for their permits but are still waiting to receive them.  If you're one of these we strongly suggest that you take some action now rather than waiting quietly. Here are some suggestions.

• Email, phone, write to or visit your préfecture to let them know that you are still waiting. This will put on record the fact that you have not received your permit and are concerned about it. If you're writing make sure you send a registered letter (LRAR).
  
  
• If you're still waiting for a préfecture appointment for biometrics, do this as well. Make sure you check your spam folders as some convocation emails have been known to go there. And if you get a date and time to attend your préfecture you do have to move heaven and earth to get there - your biometrics appointment is not optional - it is in fact a summons. If you don't attend your application may be set aside, leaving you without residence rights.
  
  
• Contact the Ministry of the Interior's Brexit team on this email address: contact-demandeenligne-brexit-dgef@interieur.gouv.fr and give details of your application, your application number (from your original email) and your préfecture. You can also use the Ministry's contact form, which you can find here: www.interieur.gouv.fr/Contact/Ecrire-au-ministre-de-l-Interieur. 
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• ​Contact the British Embassy in Paris to let them know your circumstances. You can do this here: https://www.contact-embassy.service.gov.uk/?country=France&post=British%20Embassy%20Paris%20. The Embassy will not, unfortunately, get involved in individual cases but may pass information that you provide back to the French authorities. In an emergency situation only (for example, if you are at imminent risk of deportation) contact Consular Services directly - see this page for details: https://www.gov.uk/world/organisations/british-consulate-paris. 
  
  
• Consider contacting the Défenseur des Droits (Ombudsman) - find out more here: https://www.service-public.fr/particuliers/vosdroits/F13158.

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Make sure your application has not been 'classé sans suite'

• An application may, in certain circumstances, be 'classé sans suite' - closed without a formal decision having been taken.
  
  
• This can happen if, for example, you have been asked for more information to support your application and have not provided it, or you have missed a convocation appointment.
  
  
• You may receive a letter or email from your préfecture telling you that your application has been classé sans suite - or you may just encounter radio silence. 
  
  
• When an application has been classé sans suite it has not been formally refused and you do not therefore have a right to appeal. If you discover that your application has been closed in this way, you'll need to persuade your préfecture to reopen it and show good reason why you did not respond to their request(s). This may be an appropriate situation to involve the Défenseur des Droits ( see above).